1. INTRODUCTION

Tek Remedy LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.tekremedy.com or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

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2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

We collect information you voluntarily provide when you:

• Fill out contact forms or inquiry forms

• Book a discovery call or service

• Subscribe to our email newsletter

• Create an account or user profile

• Communicate with us via email or phone

• Provide feedback, testimonials, or reviews

This may include:

• Name

• Email address

• Phone number

• Company/business name

• Website URL

• Project details and business information

• Payment information (processed securely through third-party payment processors)

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information, including:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent on pages

• Referring website

• Date and time of visit

• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party services you use to interact with us, such as:

• Google Analytics (website traffic and behavior)

• Social media platforms (if you interact with our profiles)

• Payment processors (transaction information)

• CRM and marketing tools (email engagement data)

 

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

✅ Provide, operate, and maintain our services
✅ Process your service requests and transactions
✅ Communicate with you about projects, appointments, and updates
✅ Send you marketing communications (with your consent)
✅ Respond to your inquiries and provide customer support
✅ Improve our website, services, and user experience
✅ Analyze website traffic and user behavior
✅ Comply with legal obligations
✅ Prevent fraud and ensure security
✅ Send administrative information (policy updates, service changes)

 

4. HOW WE SHARE YOUR INFORMATION

We do NOT sell, rent, or trade your personal information to third parties.

We may share your information only in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who help us operate our business, including:

• Website hosting

• Email marketing

• Payment processing

• CRM and project management

• Analytics

• Scheduling

These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes

• Government or regulatory requests

• Protection of our rights, property, or safety

• Investigation of fraud or illegal activity

4.3 Business Transfers

If Tek Remedy is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent (e.g., testimonials, case studies, referrals).

 

5. COOKIES AND TRACKING TECHNOLOGIES

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us recognize you, remember your preferences, and improve your experience.

5.2 Types of Cookies We Use

Essential Cookies: Required for website functionality (e.g., form submissions, navigation)

Analytics Cookies: Help us understand how visitors use our site (Google Analytics)

Marketing Cookies: Track your activity for advertising purposes (e.g., retargeting ads)

5.3 Managing Cookies

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies

• Firefox: Settings > Privacy & Security > Cookies

• Safari: Preferences > Privacy > Cookies

Note: Disabling cookies may affect website functionality.

Opt-Out Tools:

• Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout

 

6. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

6.1 Access

Request a copy of the personal information we hold about you.

6.2 Correction

Request correction of inaccurate or incomplete information.

6.3 Deletion

Request deletion of your personal information (subject to legal obligations).

6.4 Opt-Out

Unsubscribe from marketing emails at any time (link provided in all emails).

6.5 Data Portability

Request your data in a commonly used, machine-readable format.

6.6 Restrict Processing

Request that we limit how we use your information.

To exercise these rights, contact us at:
📧 info@tekremedy.com

We will respond to your request within 30 days.

 

7. EMAIL COMMUNICATIONS

7.1 Marketing Emails

If you subscribe to our email list, we may send you:

• Educational content and resources

• Service updates and new offerings

• Promotional offers

• Company news and blog posts

You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email or contacting us at info@tekremedy.com.

7.2 Transactional Emails

We will send you transactional emails related to your service (e.g., booking confirmations, invoices, project updates). You cannot opt out of these as they are necessary for service delivery.

 

8. DATA SECURITY

We implement reasonable security measures to protect your information, including:

• Secure Socket Layer (SSL) encryption for data transmission

• Password-protected accounts and access controls

• Regular security audits and updates

• Secure third-party service providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

 

9. DATA RETENTION

We retain your personal information only as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

Typical retention periods:

• Client project data: Retained for 12 months after project completion (unless you request earlier deletion)

• Email marketing data: Retained until you unsubscribe

• Financial records: Retained for 7 years (legal requirement)

• Website analytics: Retained for 26 months (Google Analytics default)

After retention periods expire, we will securely delete or anonymize your information.

 

10. CHILDREN'S PRIVACY

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we discover that we have collected information from a child under 18, we will delete it immediately.

If you believe we have collected information from a child, contact us at info@tekremedy.com.

 

11. INTERNATIONAL DATA TRANSFERS

Tek Remedy is based in the United States. If you are accessing our website from outside the U.S., your information may be transferred to, stored, and processed in the U.S. By using our services, you consent to the transfer of your information to the U.S., which may have different data protection laws than your country.

 

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites (e.g., social media, partner sites, resource pages).

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

 

13. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

✅ Right to Know: What personal information we collect, use, and share
✅ Right to Delete: Request deletion of your personal information
✅ Right to Opt-Out: Opt out of the sale of your personal information (Note: We do NOT sell personal information)
✅ Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise your CCPA rights, contact us at: 📧 info@tekremedy.com

 

14. EUROPEAN PRIVACY RIGHTS (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

✅ Right to Access: Request a copy of your personal data
✅ Right to Rectification: Correct inaccurate data
✅ Right to Erasure: Request deletion of your data
✅ Right to Restrict Processing: Limit how we use your data
✅ Right to Data Portability: Receive your data in a portable format
✅ Right to Object: Object to processing based on legitimate interests
✅ Right to Withdraw Consent: Withdraw consent at any time

To exercise your GDPR rights, contact us at: 📧 info@tekremedy.com

 

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

When we make changes:

• We will update the "Last Updated" date at the top of this policy

• Material changes will be posted prominently on our website

• We may notify you via email if changes significantly affect your rights

Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

 

16. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Tek Remedy LLC
📧 Email: info@tekremedy.com
🌐 Website: www.tekremedy.com

Response Time: We will respond to privacy requests within 30 days.

 

17. CONSENT

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.